Frequently Asked Questions

Contact Us
Ordering / Shopping
Shipping
Exchange and Returns
Security and Privacy Policy


 

Contact Us

Customer Service: Service@GameDayMascots.com

Returns: Orders@GameDayMascots.com

Toll Free 800 Number:877-800-6897

Mailing Address:

GameDayMascots.com
4875 White Bear Parkway
White Bear Lake, MN 55110

Call Center Hours of Operation:

  • Monday - Friday: 7:00 AM - 6:30 PM Central Time
  • Saturday: Closed
  • Sunday: Closed

Email Support Hours of Operation:

  • Monday - Friday: 8:00 AM - 5:00 PM Central Time
  • Saturday: Closed
  • Sunday: Closed
 

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Ordering / Shopping

What do I do if there is a problem with my order?
Please contact us at 877-800-6897 or you can email us at Service@GameDayMascots.com.

How do I know if an item is in stock?
We use real-time inventory, which means if you can add the item to your shopping cart then the item is in stock and ready to be shipped. All of our orders ship the same business day as long as the order is shipped by 2 p.m. eastern time.

If an item is out of stock, am I allowed to purchase this item by placing a back order?
Yes! We do currently accept orders for items that are out of stock.

How do I know if my order has been confirmed and received?
As soon as your order is placed you will receive a confirmation email. We will send you a second email with a tracking number once your order has been shipped. You may contact us at Service@GameDayMascots.com or you can call us at
877-800-6897 to check to see if we received your order.

Can I buy from GameDayMascots.com by phone or an alternative method?
Our website is safe and secure. We provide you with the most advanced and secure shopping experience possible, Secure Socket Layer (SSL) 128-bit encryption for transmitting your payment information. Our site is compliant with the Cardholder Information Security Program developed by Visa and MasterCard.

However, feel free to place an order by phone. You may place your order over the phone by calling us at
877-800-6897.

How do I cancel or make changes to my order?
Please email us at Orders@GameDayMascots.com or call us at 877-800-6897 to make changes to your order. Please note that our goal is to ship your order immediately, and we have set up our system to automatically process your order as quickly as possible. We will make every attempt to cancel or change your order but will NOT guarantee that your change will be made. If an error is made and we are unable to stop your order, we need you to receive the order and return it for a refund. We are unable to refund your cost of shipping and handling if you decide that you do not want an order after it has been placed and sent to the warehouse for processing. We apologize for any inconvenience this may cause. Please CLICK HERE to view our full return policy.

How do I figure out the pricing and availability?
Our website displays the most current information available regarding pricing and availability of items. We use real-time inventory, so if you can add the item to your shopping cart then the item is in stock and ready to be shipped.

What forms of payment do you accept?
We accept Visa, MasterCard, Discover, American Express.

What taxes will I have to pay?

1.) Terms of Use

We will add sales tax when the order is processed (if applicable). Your purchase is not exempt from sales or use tax merely because it is made over the Internet or by other remote means. States require that a consumer's sales or "Use Tax" be paid annually on the appropriate tax forms. Please be aware that we are required to provide several states as well as consumers in those states with an annual statement that will include your name, billing and shipping address, and the total dollar amount of your purchase 

2.) I have been charged sales tax, but we are tax exempt.

We will add sales tax, if applicable in your state. However, if you already have an exemption certificate on file with our company, your final invoice will reflect that exemption.

3.) How do I submit my exemption forms if I am a new customer, or if I want to ensure my purchase is made exempt from sales and use tax?

You can submit your forms to credit@andersons.com or fax them to 800-210-4423 to the attention of: Tax Department.  Please include your customer number or order number so that we can ensure the exemption is placed on the correct account.

Our credit department can be reached at 800-831-0972, should you have any additional questions regarding exemption.

4.) What forms are accepted to make my account exempt from sales tax?

 For Profit Organizations

  1. Multi State Form (MTC)– Uniform Sales & Use Tax Certificate-Multijurisdictional (Accepted by AL, AR, AZ, CO, GA, IA, ID, KS, KY, ME, MI, MN, MO, NC, ND, NE, NJ, NM, NV, OH, OK, PA, RI, SC, SD, TX, UT, VT, WA, WI)
  2. Florida Resale Certificate
  3. Indiana Form ST-105
  4. Louisiana Form R-1042
  5. MA Form ST-4
  6. Mississippi Permit
  7. New York Form ST-120
  8. Virginia Form ST-10
  9. Streamlined Sales Tax Exemption Certificate (Accepted by AR, GA, IA, IN, KS, KY, MI, MN, NC, ND, NE, NJ, NV, OH, OK, RI, SD, TN, UT, VT, WA, WI, WV, WY)
  10. Direct Pay Permit (if applicable) (only valid for State issued)

Note:  If we drop ship product on your behalf to multiple states, we will need the forms that are applicable for each state where product is shipped.

Nonprofit Exempt Organizations/Government Entities/Schools:

  1. Please provide copy of Federal Exempt Letter, Certificate or other proof of Exempt Status.

 Please note that W9s, registrations, or sales tax permits/licenses are NOT valid for this purpose.

If I place my order today, when will I receive it?
The time it takes for you to receive your order depends on where you live and if you have purchased a personalized item. Please remember the following information regarding shipping time:

  • The day of your order does not count as a shipping day.
  • All orders ship the SAME business day as long as the order is placed by 2 p.m. EST.
  • Our shipping carriers do not count Saturday or Sunday as delivery days.
  • Our shipping carriers do not deliver on Saturday or Sunday.

The chart below shows how long it will take to receive your order. Remember that the day of your order, holidays and weekends do not count as shipping days.

Shipping Options
Economy Guaranteed within 4-6 Business Days
Priority Guaranteed within 4 Business Days
Expedited Guaranteed in 3 Business Days
Express Guaranteed in 2 Business Days
Overnight Guaranteed in 1 Business Day

Shipping Example: If you place an order on Friday by 2 p.m. EST via Express your order will ship on Friday and you will receive your order on Tuesday.

If you still have questions, please email us at Service@GameDayMascots.com or call us at 877-800-6897.

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Shipping

How are shipping charges determined?
Shipping charges are determined by the dollar amount of your order, the shipping method you select, and your location. Heavily populated cities have a lower shipping charge due to the number of shipments that are delivered to that area on a daily basis. In order to receive estimated shipping charges, please add the items to your cart, go to the bottom of the checkout page, enter your zip code, and hit apply.

When will I receive my order?
We use real-time inventory which means that if you can add the item to your shopping cart then the item is in stock and ready to be shipped. All orders placed by 2 p.m. eastern time ship the same business day. We offer a variety of shipping options, so that you can have your order when you want it. Delivery time depends on where you live and what shipping method you select. Please remember the following information regarding shipping time:

  • Please note that the day of your order does not count as a shipping day.
  • All orders ship the SAME business day as long as the order is placed by 2 p.m. EST.
  • Our shipping carriers do not deliver Saturday or Sunday.

    For example, an order placed on Thursday by 1pm Central Time using Express would ship on Thursday and the order would be delivered on Monday.

    Shipping Options
    Economy Guaranteed within 4-6 Business Days
    Priority Guaranteed within 4 Business Days
    Expedited Guaranteed in 3 Business Days
    Express Guaranteed in 2 Business Days
    Overnight Guaranteed in 1 Business Day

If you do not see an answer to a question that you have please email us at Service@GameDayMascots.com or you can call us at 877-800-6897.

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Exchange and Refund Policy

Please CLICK HERE to view our full exchange and return policy.

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Security and Privacy Policy

Is my information safe and secure?
We take your business seriously and will use every precaution necessary to ensure that your shopping experience is safe and secure. We will provide you with the most advanced and secure shopping experience possible which includes Secure Socket Layer (SSL) 128-bit encryption for transmitting your payment information. Our site is compliant with the Cardholder Information Security Program developed by Visa and MasterCard. We do not sell any of your information to any third parties.

What is our privacy policy?
Please CLICK HERE to view our full privacy policy.